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Office Installation Error "Something went wrong" - Microsoft Community
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. This article describes techniques on how to determine and fix Microsoft Office installation failures. When you troubleshoot Office install failures, make sure that MSI verbose logging is enabled. In Office, there's a setup. However, it doesn't give the detail that's usually required to diagnose an installation failure. With verbose MSI logging enabled, you'll get a verbose log file for each component that Office installs.
You'll have a verbose log for the installation of the Word component, Excel, and so on. If you're running your installation manually on the computer as a signed-in user by double-clicking setup.
Now that you have enabled verbose logging and know where you should look for the logs, just retry your installation. It's failed previously, expect it to fail again.
However, this time, you're ready to capture log files that will be detailed enough to help you diagnose the failure point. After your install attempt, you'll find that you have somewhere between 1 and 20 logs from the installation in your temp directory.
When you look through the MSI logs, we will typically want to look for a value 3 entry in the logs. Windows installer returns codes during the installation that indicate if a particular function is successful or not. Therefore, there are many logs to verify. We recommend that you start with the setup.
This log usually has a value 3 entry in it when there is a failure. However, this log isn't clear enough to diagnose the issue. If it doesn't have a value 3 entry, look for the first instance of Rolling back package. Rolling back package indicates that the Office installation has failed and Office is trying to "roll back" the installation. You should be able to identify the failure immediately at that point. As soon as you find value 3 or Rolling back package in the setup.
There's frequently more than one value 3 or rolling back package entry. You should focus on the first entry that you find. Here are some examples of Office installation failures and how we can identify the failure point. In this example, you don't find a value 3 entry in the setup. The error doesn't tell you why the installation failed.
But it does tell you that the failure occurred during the installation of the ProPlusWW. For example, from the bottom of the MSIb0bc7.
LOG, you see the information that resembles the following:. So this is the verbose MSI log for the Office Outlook MUI component, and the component is from the rollback the installation failure occurred earlier than this rollback.
When you find the ProPlus log it's the biggest one , you see the following information that indicates it's the ProPlus log:. When you search the log for a value 3 entry, you may not find one, but you may see the following error at the bottom of the log:.
Installer terminated prematurely. Out of memory. Shut down other applications before retrying. This is a known issue about Windows Installer. To fix this issue, install the hotfix. After you install the hotfix and restart, the installation is successful. You may find the following error:. The error doesn't tell you why the installation failed, but it does tell you that the failure occurred during the installation of the AccessRWW.
Looking through the log files, you may find a log for AccessRWW. HResult: 0x Return value 3. To fix this issue, make sure that the network service is running, and then make sure that the following registry keys are present. In this next example, you find a value 3 entry in the setup. Verify that you have access to that directory. Not showing message because suppress modal has been set. Title: 'Setup', Message: 'Error When you see a value 3 entry in the setup. In this case, the verbose MSI log just repeated what we found in the setup.
In this case, you should consider updating. Follow the steps in this section carefully. Serious problems might occur if you change the registry incorrectly. Before you change it, back up the registry for restoration in case problems occur. Error An error occurred during the installation of assembly component. This most frequently occurs because of issues when you upgrade Office.
First thing to try is to remove the earlier version of Office before you install a new version. You can remove the earlier version of Office automatically by using the appropriate tool from here. After you remove the earlier version of Office, try to install the newer version of Office.
Verify that the file exists in your system and that you have sufficient permissions to update it. There's a known issue with Trend Micro that might be causing this issue and preventing the Office installation.
If you use Antivirus or other security software, consider uninstalling it, rebooting and trying the installation again. Windows Installer Service could not be accessed.
This can occur if the Windows Installer is not correctly installed. Contact support personnel for assistance. Export the msiserver registry key from a known good computer that uses the same OS and Windows Installer version. Refer to "The Windows Installer service could not be accessed" error message when you try to install Office. This error indicates incorrect registry permissions. The user account that's being used to install Office has to have access to the registry key in question.
You can also compare registry permissions on a device where the installation is successful. Service 'Office Software Protection Platform' osppsvc failed to start. Verify that you have sufficient privileges to start system services.
HelpFile registration will abort. Refer to KB The Office suite or the Office suite Setup program will not restart after an initial installation is interrupted. For more information, see Client, service, and program issues can occur if you change security settings and user rights assignments.
CAQuietExec: "wevtutil. However, we can't enable one or more publishers and channels. Access is denied. Grant Everyone full rights to that folder, and then retry the installation. If this is successful, you can remove the Everyone group afterward. The interface is unknown.
Error The instance name passed was not recognized as valid by a WMI data provider. Skip to main content. This browser is no longer supported. Download Microsoft Edge More info. Table of contents Exit focus mode.
Table of contents. If you don't know which log is the correct log for the ProPlusWW. It indicates which component just tried to install or rollback. Warning Follow the steps in this section carefully. In this article.
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